FREQUENTLY ASKED QUESTIONS

We currently only ship to the United States. Please visit your regional Elixir Strings website to find your nearest store.

After an order is placed you will receive an email confirmation with your order details. This will be followed by a second email with shipping information.

Acceptable payment methods for this store are listed when you check out. COD orders are not accepted. Elixir Strings does not accept credit card numbers by email or phone.

Tax will be applied to your order as required based on your shipping address. Some areas require tax to be assessed on shipping and handling charges.

This store only accepts online orders. Orders cannot be placed by telephone, postal mail, email or fax. If you have issues using this website, your web browser might be outdated. We recommend using a recent version of Google Chrome, Microsoft Internet Explorer, Mozilla Firefox, or Safari.

Elixir Strings offers free shipping on $25+ orders in the US only. Elixir Strings only ships within the United States of America. Orders are processed in 1-2 business days. All orders will be shipped economy shipping through Federal Express. Economy shipping takes generally 3-7 days once an order is processed.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Refunds
To be eligible for a return, your item must be new and unopened in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact our Customer Support team at 800.367.5533 or email us at elixirstrings@wlgore.com. We ask that you include your order details in your email or have them ready when you call. The refund will be for the full value of the returned items, unless otherwise noted. Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted.

Damages and issues
We take quality complaints seriously. If you have opened your product and you find a quality issue beyond 30 days, the process is the same. Please contact our Customer Support team at 800.367.5533 or email us at elixirstrings@wlgore.com. We ask that you include your order details in your email or have them ready when you call. If the return is due to defective products, inaccurate product descriptions, or an incorrect order, you may be compensated for the return shipping.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

With NANOWEB® Technology, strings sound and feel more like natural strings. They are bright and lively, and the Technology is so thin that you can barely tell it's there. With POLYWEB Technology, strings sound warm, "played-in."

The difference between our coating "flavors" lies in the tone and feel. Elixir® Strings with NANOWEB Technology sound and feel more like traditional, natural strings. They are bright and lively, and the coating is so thin that you can barely tell it's there.

Elixir Strings with POLYWEB Technology have a warm, "played-in" tone.

While our POLYWEB and NANOWEB Technologies differ in tone and feel, both offer a smooth feel, reduce finger squeak, and deliver extended tone life.

Acoustic 80/20 Bronze and Phosphor Bronze guitar strings offer players different tone options. Both string types are popular and therefore selecting the right strings is a matter of personal preference. Here's what we can tell you:

• 80/20 Bronze acoustic guitar strings offer a bright, bell-like tone. The 80/20 bronze name is a misnomer in the music industry as the metal wrap wire composition is 80% copper and 20% zinc, which is brass. Bronze is technically an alloy of copper and tin.
• Phosphor Bronze acoustic guitar strings offer a tone with both warmth and sparkle. The strings are named after the wrap wire material, which is a copper alloy wrap wire with roughly 8% tin and a small amount of Phosphorous.

Regardless of your string preference, Elixir Strings protects all of our wound strings, keeping tone-killing gunk out of the gaps between the windings. Our innovative Anti-Rust Plated Plain Steel Strings also resist tone-deadening corrosion, ensuring longer life for the entire set.

As you know, sets are made up of wound and plain steel strings. In addition to the NANOWEB and POLYWEB Technologies that protect all wound strings, Elixir Plain Steel Strings feature an innovative Anti-Rust Plating that prevents rust and corrosion and extends the life of plain steel strings.

Whether you choose our OPTIWEB, NANOWEB or POLYWEB Technology electric strings, you can rest assured that they all provide the long tone-life players have come to expect from Elixir Strings. There are some differences among them.  

OPTIWEB Technology strings sound like an uncoated string, with a crisp tone and natural feel. These are often the strings of choice for players who prefer the tone and feel of natural strings.    
NANOWEB Technology strings have a bright tone and smooth feel.  
POLYWEB Technology strings have a warm tone with a slick, fast feel.

Players like our POLYWEB Technology strings for a number of reasons.
 
Players who are just starting to play or have soft fingertips, prefer POLYWEB Technology strings. Others like the slick and fast feel of the POLYWEB Technology.
 
Regardless of the Elixir Strings Technology you choose, all offer the same extended tone life, reduced finger squeak and enhanced playability that players have come to expect from Elixir Strings.

Elixir HD Light Strings have a bolder high end and fuller low end with a balanced voice across all the strings. This was achieved by blending the plain steel strings of a medium gauge set with the wound strings of a light gauge set, bridged by a custom .025 third string. .013, .017, .025, .032, .042, .053 

The increased tension of the treble strings improves their articulation. The interaction of the tension profile with the soundboard also adds to the harmonic content of the bass strings. 

Elixir HD Light Strings are available in both Phosphor Bronze with NANOWEB Technology and 80/20 Bronze with NANOWEB Technology.  

The HD Light strings deliver the same extended tone life that players have come to expect from all Elixir Strings. 

Yes. Our OPTIWEB Technology Electric Guitar Strings play like a natural string but last like Elixir Strings.  

Players that use natural electric guitar strings love their traditional sound and feel but often sacrifice tone life. There’s no need for that compromise any longer with Elixir Electric Strings with OPTIWEB Technology. 

The exclusive OPTIWEB Technology not only protects the guitar string from the elements for longer tone life, but also allows the string to vibrate with less damping – for a crisp tone with a firm, natural grip that puts you in control of bends, vibrato and sustain.   

The wrap wire material determines the name of the string. The wrap wire on phosphor bronze strings is constructed of a copper alloy consisting of small amounts of phosphorous and approximately 8% tin.

Well, it depends.

With natural guitar strings, your tone dies quickly. Corrosion attacks the metal surface, and dirt and sweat on your fingers clog the space between the string windings, thus vibration dampens and tone dies.

With guitar strings that have Elixir Technoloy, a protective barrier keeps the gunk out and the tone sounding new longer.

With Elixir Technologu Guitar Strings, our exclusive ultra-thin material acts as a physical barrier between the string and its damaging environment. Not only is the outer string surface protected, but more importantly, the gaps between the windings too. This keeps tone killing gunk and corrosion from building up. And that’s why players swear by Elixir Strings over any other strings they’ve tried. They insist our tone sounds new and our strings feel fresh the longest.  

The best selling string gauge for our acoustic phosphor bronze guitar strings is the 12-53, our light gauge. Other popular gauging is the custom light (11-52) and medium (13-56).

The gauge you play should be determined by a combination of factors such as the tone you want, your playing style and your guitar model.

80/20 Bronze acoustic guitar strings offer a bright and focused tone. The 80/20 Bronze name is a misnomer in the music industry as the metal wrap wire composition is 80% copper and 20% zinc, which is brass. Bronze is technically an alloy of copper and tin.

Yes. Players can easily feel the difference between natural and Elixir Technology guitar strings. Natural strings quickly feel crusty or rough. Elixir 80/20 Bronze Strings with NANOWEB Technology deliver a smooth feel that also both enhances playability and reduces finger squeak.

Elixir Strings keep your guitar sounding great, gig after gig, session after session. Our exclusive featherweight Technology protects your guitar strings from corrosion and gunk build up in the gaps between the windings. Your Elixir Strings retain their out of the box tone longer than any other brand’s strings.  

Uncoated strings just don’t last as long. There’s nothing standing between the dirt, sweat and grime on your fingertips and the guitar strings. Uncoated strings corrode and vibration dampens more quickly, leaving your strings dull and rough.

Yes, and we actually offer a custom set designed for resonator guitars

Choosing the tone and feel of a natural electric string used to mean having to compromise tone life. Not any longer. With Elixir Strings the entire string is protected. The Technology – whether it be OPTIWEB, NANOWEB or POLYWEB – protects not only the outer string surface, but also the gaps between the windings. As a result, according to players Elixir Strings retain their tone longer than any other brand's string.

The featherweight Technology on Elixir Electric Strings serve as a protective barrier against tone-killing dirt and debris that builds up between the windings of a string. Although it is good practice to wipe your strings with a dry cloth after playing to remove any loose debris or moisture, we do not recommend the use of any cleaners or lubricants. 

Yes. All Elixir Strings regardless of Technology deliver the signature long tone life players have come to expect.

Yes. Our Nickel-Plated Steel Strings with OPTIWEB, NANOWEB or POLYWEB Technology offer the same signature long tone life players have come to expect from Elixir Strings.

The best-selling gauge for Elixir Electric Guitar Strings is our light gauge, 10-46. The custom light, 9-46, is also very popular. When finding the right gauge for your electric guitar, there are many factors to consider including your technique.

Elixir Strings makes a variety of gauging for standard six-string guitars and extended range too.

Our POLYWEB Technology Nickel Plated Steel Electric Guitar Strings have been on the market since the late 1990s. They continue to be a favorite among players looking for a warm tone and a comfortable feel. And they are just as durable as our other Technologies. All three – OPTIWEB, NANOWEB and POLYWEB – deliver the same extended tone life that players have come to expect from Elixir Strings.

Nickel Plated Steel and Stainless Steel electric bass strings offer players different tone options. Both string types are popular and, therefore, selecting the right strings is a matter of personal preference. Here's what we can tell you:

Nickel Plated Steel Bass Strings deliver a rich rounded tone with greater clarity and heavier mid-range presence.

Stainless Steel Bass Strings combine concentrated growling mids with an articulate pop and punch.

Our entire range of round-wound bass strings feature NANOWEB® Technology designed specifically for bass raising the bar for bass performance.

Our entire line of bass guitar strings is round wound. These are the go-to for many bass players because of their rich, round tone. With natural round wound strings, dirt and debris can collect between the windings, ultimately killing their tone.  

Elixir Strings are different. Our strings are protected with a proprietary featherweight Tec nology that acts as a barrier. Not only is the outer string surface protected, but more importantly, the gaps between the windings are too. Blocking gunk and corrosion from building up. As a result, according to players, Elixir Strings retain their tone longer than any other brand's string.  

Our stainless steel strings are protected by our NANOWEB Technology made specifically for bass guitars, providing a smooth, comfortable feel and a bright tone that lasts gig after gig after gig.

Yes! We offer taper wound bass strings for 4-, 5- and 6-string sets.

Our NANOWEB Technology designed exclusively for bass offers consistent durability and response during hard hitting attacks. And since they are made by Elixir Strings, they will sound and feel fresh for longer.